Sales Process – Winner – Prevost
Initial Sales Price – Winner – MCI
Parts Availability – Tie – Prevost/MCI
Service/Support (including after hours) – Tie – Prevost/MCI/VanHool
Vehicle Sales Residual/Cost Per Mile – Prevost
Overall Winner for 2014 Coach of the Year
- Prevost is the 2014 Coach of the Year – Score=91
- A solid second is MCI. – Score=88
- And coming up 3rd is Van Hool Score=81
Summary of positives for each brand.
Prevost – Lowest cost parts and depreciation. Professional and responsive sales team. Graciously setup immediately an online account to evaluate their parts system.
MCI – Not quite as responsive but solid overall. Lots of motorcoaches = lots of potential spare parts. MCI had to take a bit of prodding to setup an online account but finally did so after a bit of prodding.
Van Hool – Officially the Euro Coach. Second lowest per cost pricing for the assumptions used in the current evaluation.
Summary of negatives for each brand.
Prevost – Online parts ordering is not what it should be. Prevost’s previously best after hours support policies have now declined and match competitor offerings which are fairly tame.
MCI – With a difficult to use system and difficulty getting a login online parts ordering was not what it should be. After hours support has declined as previously mentioned. MCI was not quite as responsive as Prevost. MCI had no order sheet to custom order. Had to use Prevost’s to even begin to get pricing.
Van Hool – Management provided no pricing for months. Constantly insisted that a trip to the California office was necessary before a price would be given. Heavily trying to sell on financing. Secondary calls for used values of used vehicles on site also took weeks. This task could have easily been accomplished the same day or next day. Van Hool had no online ordering at the time of the review. Their parts department was fairly decent at responding and getting me pricing. Far better than the rest of the organization.
Bottom line conclusions:
Prevost made a very strong showing and most definitely deserves 2014 Motorcoach of the Year award. In nearly every category they put forth a great effort and the quality of their coaches seems to equate to a coach that holds its values better over time and miles. Their attention to detail and response times are what would be required of a company to successfully compete in today’s competitive economic landscape.
MCI seemingly wins the sales numbers games and in a way that helps and hurts them at the same time. MCI becomes more common and not as exclusive compared to the Prevost and Van Hool but also allows them economies of scale with parts availability etc. Used part availability is more prevalent with the MCIs
Van Hool – Not necessarily a bad coach but company business practices call into question an overall commitment to openness and a client centered approach.
A more detailed and copyrighted analysis of the various manufacturers is available for purchase. The report can be purchased for commercial use or individual use. Use in commercial or marketing efforts without the express written consent of ROItit is prohibited.. The report is found here. 2014 COY Report. Please contact 2014COY@ROItit.com to request information on how to obtain a copy and obtain permission to share or reprint. Below are two of the graphics found in the report.
EDIT 12/12/12 This review has been edited and updated with numbers expressed as currency whereas the previous charts expressed the cost differences based on a depreciation percentage.
PER MILE PRICE FOR EACH MANUFACTURER